Queries and Concerns (PALS)
PALS
Patient Advice and Liaison Service (PALS)
As a patient, relative, carer, friend of a patient or any other member of the public, you may have questions about the services we provide and may need someone to turn to for on-the-spot help and advice. This is where the Patient Advice & Liaison Service (PALS) can help.
PALS can:
- listen to your concerns and suggestions
- provide on-the-spot information on NHS services
- advise and support patients, their familes and carers
- help sort out problems quickly on your behalf
- help you contact other organisations to get the help you need
- record any feedback and comments that you wish to make and learn from your experience.
PALS will treat all your information confidentially.
Call PALS on:
Freephone – 0800 015 1462
Email: PALS@manchester.nhs.uk
Or you can write to:
Patient Advice and Liaison Service
Room 3, 1st Floor
Higher Openshaw Primary Care Centre
Ashton Old Road
Openshaw
Manchester
M11 1JG
January 2012